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November 27, 2012 by piratritasavit
Just started reading this and found some helpful ideas already:
The 10 Common Elements of a WOW Experience (pp. 8-10):
QUESTIONS TO CONSIDER:
- How do these ingredients make for a WOW-ing experience when you are being served as a customer, client or congregant?
- How do these ingredients make for a WOW-ing experience in the product or service you provide to customers, clients or congregants?
- What makes the GOSPEL the ultimate WOW?